Information for Patients

My name is Denise Polgar, and I am Ornge’s first Patient Advocate. I have a background as a paramedic, ambulance communications officer, educator and injury prevention specialist, and I am excited to take on this new challenge.

My role as a patient advocate is to navigate healthcare concerns on behalf of patients and their families. I will facilitate resolutions that benefit the patients and will look for ways to improve future processes. I am here to serve patients and protect their rights!

Patients can rely on me to promote the Patient Declaration of Values while upholding patient privacy. I will explain the concerns process and communicate with you what to expect in terms of follow up. I will work in conjunction with multiple healthcare stakeholders to improve the patient experience. Ornge is dedicated to providing exceptional care and I look forward to supporting those we serve: our patients.

Contact:

I can either be reached at dpolgar@ornge.ca, by direct line 647.428.2126 (from 9 a.m. to 5 p.m., Monday through Friday), or you can submit an inquiry.