We Advocate for You

Ornge's Patient Advocate is available to respond to patient feedback, facilitate the resolutions of complaints or requests, and to advocate for system improvements. 

Do you have any questions or concerns? Please feel free to reach out to your Patient Advocate, Karla Gagnon:

  • Email: kgagnon@ornge.ca
  • Phone: 705-268-5011 (Monday to Friday: 7:30 a.m. – 3:30 p.m.)

Feel free to visit the Patient Advocate page to learn more.

Thank My Transport Team


Have you or a loved one been impacted by an experience with Ornge? Would you like to connect with the crew involved in your transport? Please see frequently asked questions below:

Where can I send a letter of thanks or a message to my transport crew?

Are you interested sending a letter of thanks to the crew that transported you? Please feel free to contact our Patient Advocate (with your transport date, location and approximate time available) and they can help share your message with the crew who transported you:

Email: kgagnon@ornge.ca
Phone: 705-268-5011 (from 7:30 a.m. - 3:30 p.m., Monday through Friday)

For more information, please view the Patient Advocate page.

How do I contact the crew that transported me?

Are you interested in contacting the crew who transported you? Please feel free to contact our Patient Advocate (with your transport date, location and approximate time available) to see if they can connect you with your transport team:

Email: kgagnon@ornge.ca
Phone: 705-268-5011 (from 7:30 a.m. - 3:30 p.m., Monday through Friday)

For more information, please view the Patient Advocate page.

Can I visit the base/crew who transported me?

Are you interested in visiting an Ornge base to meet the crew who transported you or see the vehicle you were transported in? Please feel free to contact our Patient Advocate (with your transport date, location and approximate time available) to see if they can connect you with your transport team, a local base, or to learn about open house or base tour opportunities:

Email: kgagnon@ornge.ca
Phone: 705-268-5011 (from 7:30 a.m. - 3:30 p.m., Monday through Friday)

For more information, please view the Patient Advocate page.

How can I share my story?

Sharing your story helps raise awareness about safety and offers other patients some insight into experiences they may be facing. Your story also helps us learn from your experience so we are able to provide our patients with the highest quality service.

Together, we encourage our family and friends to connect, share and inspire. You have the power to inspire; share your story today! Visit the Share Your Story page to learn more.

You can also contact us at mystory@ornge.ca

Related Videos

Nicholas Pike's Story

Patient Story: Nick Pike

When Nicholas was 7 weeks old, Ornge transported him to SickKids in Toronto.

Hunter Page's Story

Patient Story: Hunter Page

At just 2.5 year's old, Hunter developed a fever and was brought to the Thunder Bay Regional Health Centre.

Gordon Holroyd's Story

Patient Story: Gordon Holroyd

In 2008, Gordon Holroyd and his wife were loading their camper when he suddenly collapsed.

Dominic Depratto's Story

Patient Story: Dominic Depratto

In 2018, Dominic Depratto fell at his school and suffered a fractured skull, brain bleeds and concussion.

Lucas Tanswell's Story

Patient Story: Lucas Tanswell

In 2018, Lucas Tanswell arrived to Kingston General Hospital with heart failure and was transported to SickKids.

Anthony Lue's Story

Patient Story: Anthony Lue

In 2009, Anthony Lue was crushed by a scrapyard crane magnet.

Caleb Smith's Story

Patient Story: Caleb Smith

In 2013, Caleb Smith woke up feeling unwell.

Daniel Lewis's Story

Patient Story: Daniel Lewis

Daniel Lewis was violently attacked not far from his home, he is now turning tragedy into triumph.

Tom McEwen's Story

Patient Story: Tom McEwen

In 2015, Tom McEwen was riding his ATV near his home in Parry Sound, when he suffered a traumatic injury.

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