What is a Patient Advocate?
During a transport, stress levels can be high, and it can be difficult for patients and their loved ones to know where to turn for information. Ornge has a Patient Advocate available to support and comfort patients and families, as well as advocating support to resolve their concerns about patient care and service.
Ornge's Patient Advocate, Karla Gagnon, assists patients in accessing Ornge’s patient relations and complaints process. In her role, she also recommends operational improvements based on lessons learned, ensuring that Ornge is guided by the principles of its new Patient Declaration of Values.