VIDEO: New OCC Telephone Numbers
April 15, 2019
15 April, 2019
We are pleased to announce that the OCC will be migrating to new toll-free numbers on April 27, 2019 at 1830 EST.
Over the last year, Ornge’s Operations Control Centre (OCC) has taken a close look at its telephone routing and how it can be enhanced to provide better service for stakeholders. The goal has been to improve communications, stakeholder experience, modernize our legacy technology, and ensure an effective and efficient telephone system.
With this in mind, we are pleased to announce that the OCC will be migrating to new toll-free numbers on April 27, 2019 at 1830 EST.
Based on feedback, our stakeholders will now be able to make an appropriate selection on the type of inquiry/support they require. Below you will find the appropriate contact telephone numbers for the OCC. Please ensure to listen carefully to all options available:
|Please note: These numbers are not intended for the general public, they should only be used by hospitals and healthcare partners to book and receive updates on patient transports.
Booking and Medical Support
To be utilized for contacting the Medical Communications Officers to:
- Initiate a patient transfer request,
- Provide medical details,
- Provide patient updates,
- Request the Transport Medicine Physician,
- Confirm bed.
Transport Logistics Support
To be utilized for contacting the Flight Planners to:
- Receive flight times/information,
- Obtain update on patient pickup/drop-off time.
We also have a poster
available to share across your organization.
Ornge Patient Transfer Status Board
Once a patient transfer request has been completed with the OCC utilizing the Booking and Medical Support line, our stakeholders can access the Ornge Patient Transfer Status board (OPTSB) through the PTAC online system
to obtain logistical information pertaining to their patient transfer requests. If you require further information, the OPTSB will display the appropriate contact person in the OCC. Please utilize the Transport Logistics Support line to obtain logistical information.
If you have any questions or concerns, please do not hesitate to contact us via email at OCCinfo@ornge.ca