We Advocate for You

Ornge's Patient Advocate is available to respond to patient feedback, facilitate the resolutions of complaints or requests, and to advocate for system improvements. 

Do you have any questions or concerns about a transport that has already taken place? Please feel free to reach out to your Patient Advocate, Karla Gagnon:

  • Email: kgagnon@ornge.ca
  • Phone: 705-268-5011 (Monday to Friday: 7:30 a.m. – 3:30 p.m.)

Feel free to visit the Patient Advocate page to learn more.

If you are a family member and have a time sensitive question or concern about the transport of your loved one who is currently in transit by Ornge or our Standing Agreement Carriers, and is outside the hours of the Patient Advocate, please contact the Operations Control Centre by calling 647-428-2005 ext. 4217.

Please note calls received into this line will be recorded.

Ornge Head Office

Address: 5310 Explorer Drive, Mississauga ON, L4W 5H8

Phone: 647.428.2005 or 1.800.251.6543 | Fax: 647.428.2006

Email: info@ornge.ca | Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

Are you a Healthcare Partner trying to book a Patient Transport?  Visit the Healthcare Partners section of our website.

Patient Advocate

Ornge is dedicated to providing exceptional care and we look forward to supporting the patients we serve.

There may be times when you or your family members need help finding information or voicing a concern. The Patient Advocate, Karla Gagnon, is available to assist patients and families with their healthcare concerns, and facilitate resolutions in a confidential setting.

If you have any questions or concerns, please feel free to submit an inquiry or contact our Patient Advocate:

Email: kgagnon@ornge.ca
Phone: 705-268-5011 (from 9 a.m. to 5 p.m., Monday through Friday)