Ornge - Learn About My Invoice

We Advocate for You

Ornge's Patient Advocate is available to respond to patient feedback, facilitate the resolutions of complaints or requests, and to advocate for system improvements.

Do you have any questions or concerns? Please feel free to reach out to your Patient Advocate, Karla Gagnon:

Email: kgagnon@ornge.ca

Phone: 705-268-5011 (Monday to Friday: 7:30AM – 3:30PM )

Feel free to visit the Patient Advocate page to learn more.

Information for Patients/Families

Learn About My Invoice

Are you interested in learning about your invoice? Please see frequently asked questions below:

I do not live in Ontario and/or I do not have OHIP coverage. Will I be charged for services provided by Ornge?

Air ambulance services for non-Ontario residents are not covered under the Ontario Health Insurance Act. Patients who reside outside of Ontario or who do not have a valid OHIP card will receive an invoice from Ornge and are responsible for the costs associated with their transport. (The cost of each transport is based on cost recovery only, with no profit component.) Note: Ornge strongly recommends that non-Ontario residents and people not covered by OHIP obtain travel insurance that includes air ambulance coverage.

Please visit the Ontario Ministry of Health website to see additional information about ambulance service billing.

I am a non-Ontario resident I have traveled to Ontario with health travel insurance. How is payment processed?

Upon receipt of payment, Ornge will provide you with a receipt. If you believe you are eligible, you may investigate reimbursement with your insurance provider.

Note: Ornge strongly recommends that non-Ontario residents and people not covered by OHIP obtain travel insurance that includes air ambulance coverage.

Where can I find more information about ambulance service billing in Ontario?

Please visit the Ontario Ministry of Health website to see additional information about ambulance service billing.

I have questions about an invoice from Ornge, what do I do?

Please feel free to contact finance-ar@ornge.ca with questions. Please quote the invoice number in your email.

I received an invoice from Ornge, and I cannot afford it, what do I do?

Ontario residents with a valid Ontario Health Insurance Plan (OHIP) card who require Ornge air ambulance services will not receive a bill for transport. Patients transported by an Ornge land ambulance are billed according to the Ministry of Health criteria for co-payment.

Non-Ontario residents who require Ornge services will receive a bill for transport services.

If you have received an invoice for services and you have difficulties with payments, please feel free to contact finance-ar@ornge.ca. Our finance department can work with you to create a payment plan. Please ensure to quote the invoice number in your email.