Important PTAC Access Updates

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Following our recent system enhancements to the new PTAC platform, the URLs for both the Home and Login pages have been updated. As a result, anyone who previously bookmarked or favourited the old links may experience difficulties accessing the PTAC portal.

To ensure uninterrupted access, we ask all users to take a moment to:

Update your bookmarks and favourites
Please replace any previously saved PTAC links with the new, updated URL: https://www.hospitaltransfers.com/transfer

Updating your saved links will help prevent login issues and ensure you are always directed to the most current version of the PTAC portal.

If you continue to have trouble accessing PTAC after updating your bookmark, please contact ptacsupport@ornge.ca for assistance.

Thank you for your cooperation and for helping ensure a smooth transition to the enhanced PTAC system.

Aircraft Safety and Protocols

At Ornge, we are committed to the safety of patients, crews, emergency first responders and members of the public. This page offers safety information about each of our vehicles.

Do you have any questions? Please feel free to reach out to our Aviation Safety Department:

Email: aviationsafety@ornge.ca


Ornge Head Office

Address: 5310 Explorer Drive, Mississauga ON, L4W 5H8

Phone: 647.428.2005 or 1.800.251.6543 | Fax: 647.428.2006

Email: info@ornge.ca | Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

Are you a Healthcare Partner trying to book a Patient Transport?  Visit the Healthcare Partners section of our website.


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All Canada Aeromedical Transport Safety Conference

The All Canada Aeromedical Transport (ACAT) Safety Conference is committed to enhancing safety within the Canadian Air Ambulace industry by discussing safety, industry trends and best practice. Hosted by Ornge, the conference invites air ambulance operators from across the country to work together and improve crew and operational safety.