FAQs

All helipads in Canada must be in compliance with standards set by Transport Canada. We are happy to discuss the process and recommend technical guidance. Please contact us at helipadsupport@ornge.ca.

All helipads in Canada must be in compliance with standards set by Transport Canada. We have an aviation team of aviation specialists who may be able to connect you with the right information relating to helipad maintenance and how helipads are approved or inspected. For more information, please feel free to contact us at helipadsupport@ornge.ca.

Drones can put air ambulance personnel and aircraft at risk if they are flown in an unsafe manner.  They are difficult to spot from a distance and only become visible when within short range of an Ornge aircraft, particularly helicopters. As a result, unsafe drone use may impact Ornge’s ability to safely perform patient transports.

Drone users are reminded to review and abide by Transport Canada regulations available online.

Anyone who witnesses unsafe drone use are encouraged to contact local police and/or Transport Canada.

As Ontario’s provider of air ambulance service, we are mindful that our aircraft may sometimes cause inconvenience in noise-sensitive areas when transporting patients, approaching a helipad/landing zone and returning to base.  As with any air vehicle, noise patterns can vary significantly dependent on altitude, temperature, wind direction, etc. Ornge appreciates the patience of our community partners as our crews carry out transports.  If you have any questions or concerns, please contact us at communityrelations@ornge.ca.

The safety of your community, our patients and our crew is Ornge’s top priority. 

If you have experienced property damage resulting from Ornge aircraft operations, we will require you to provide us with the following information:

• Date and approximate time of the flight in question
• Location of the incident
• Photos of the alleged damage
• Up to three formal quotes for repair or replacement (if repair is not possible)

Once we receive these pieces of information, we will be in a better position to evaluate the incident and provide you with information relating to next steps.

If you have any questions, concerns, or would like to submit a damage complaint, please contact us: communityrelations@ornge.ca.