Image of graphs and a magnified glass An orange arrow indicating a link

November 3, 2023

3 November, 2023

2021/2022 Quality Improvement Plan Year End Report (2022/2023 Targets)

Description:

Each year, Ornge prepares and publishes its annual Quality Improvement Plan (QIP) as prescribed by the Performance Agreement with the Ministry of Health.  The QIP is a framework for monitoring key aspects and metrics in Ornge’s delivery of its critical care service to the patients of Ontario and focusses on clinical practice and operational service delivery.  

QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement.  The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for healthcare organizations.  Additionally, our patient and healthcare partner surveys help to inform the QIP.

QIP indicators change from one year to the next so that the organization’s areas of focus remain current.  Progress is measured on a quarterly basis and reviewed internally with our quality groups and our Board of Directors.

By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery.

Attached are Ornge’s 2021/22 Year End Report and our 2022/23 QIP Targets.

Category: Quality Improvement Plan

Annual Report 2022-2023 Cover Page An orange arrow indicating a link

October 11, 2023

11 October, 2023

Annual Report (2022-2023)

Description:  We are proud to present our 2022-2023 Annual Report.

Category: Annual Report

Patient Satisfaction Survey An orange arrow indicating a link

June 30, 2023

30 June, 2023

Patient Satisfaction Survey 2023

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.3 per cent in 2021 and 2022.  These surveys are done by a third party.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Health survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Consolidated Financial Statements An orange arrow indicating a link

June 30, 2023

30 June, 2023

Consolidated Financial Statements (2022-2023)

Description: Please click the link below to view the 2022-2023 Consolidated Financial Statements.

Category: Annual Report

Ornge Business Plan 2023/24 An orange arrow indicating a link

March 8, 2023

8 March, 2023

Ornge Business Plan 2023/2024

Description: Ornge is committed to providing the public with consistent and accessible business information. Our 2023/2024 Business Plan is provided as part of the Broader Public Sector Business Documents Directive.

More information about accountability requirements for designated Broader Public Sector organazations is available on Ontario.ca's BPSaccountability page.

Category: Other

Annual Report 2021-2022 Cover Page An orange arrow indicating a link

September 30, 2022

30 September, 2022

Annual Report (2021-2022)

Description: We are proud to present our 2021- 2022 Annual Report.

The 2021-2022 The Audited Financial Statements are available online.
 

Category: Annual Report

Consolidated Financial Statements An orange arrow indicating a link

August 10, 2022

10 August, 2022

Consolidated Financial Statements (2021-2022)

Description: Please click the link below to view the 2021-2022 Consolidated Financial Statements.

Category: Annual Report

Patient Satisfaction Survey An orange arrow indicating a link

August 4, 2022

4 August, 2022

Patient Satisfaction Survey 2022

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 36.8 per cent in 2020 and 2021.  These surveys are done by a third party.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Health survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Ornge Business Plan 2022/23 An orange arrow indicating a link

February 25, 2022

25 February, 2022

Ornge Business Plan 2022/2023

Description: Ornge is committed to providing the public with consistent and accessible business information. Our 2022/2023 Business Plan is provided as part of the Broader Public Sector Business Documents Directive.

More information about accountability requirements for designated Broader Public Sector organazations is available on Ontario.ca's BPSaccountability page.

Category: Other

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

February 22, 2022

22 February, 2022

2020/2021 Quality Improvement Plan Year End Report (2021/2022 Targets)

Description:

Each year, Ornge prepares and publishes its annual Quality Improvement Plan (QIP) as prescribed by the Performance Agreement with the Ministry of Health.  The QIP is a framework for monitoring key aspects and metrics in Ornge’s delivery of its critical care service to the patients of Ontario and focusses on clinical practice and operational service delivery.  

QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement.  The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for healthcare organizations.  Additionally, our patient and healthcare partner surveys help to inform the QIP.

QIP indicators change from one year to the next so that the organization’s areas of focus remain current.  Progress is measured on a quarterly basis and reviewed internally with our quality groups and our Board of Directors.

By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery.
Attached are Ornge’s 2020/21 Year End Report and our 2021/22 QIP Targets.

Category: Quality Improvement Plan

Annual Report 2020-2021 Cover Page An orange arrow indicating a link

September 29, 2021

29 September, 2021

Annual Report (2020-2021)

Description: We are proud to present our 2020- 2021 Annual Report.

The 2020-2021 The Audited Financial Statements are available online.
 

Category: Annual Report

Consolidated Financial Statements An orange arrow indicating a link

August 12, 2021

12 August, 2021

Consolidated Financial Statements (2020-2021)

Description: Please click download to view the 2020-2021 Consolidated Financial Statements.

Category: Annual Report

Patient Satisfaction Survey An orange arrow indicating a link

June 29, 2021

29 June, 2021

Patient Satisfaction Survey 2020

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 36.6 per cent in 2019 and 2020.  These surveys are done by a third party, NRC Health, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Health survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

An image of the cover page of the Strategic Plan 2024 publication An orange arrow indicating a link

February 25, 2021

25 February, 2021

Strategic Plan 2024

Description: Ornge’s Strategic Plan 2024 provides a three-year outlook on initiatives that will enhance our patient care and transportation services and our integration with system partners. The Plan supports key goals of Ontario’s Ministry of Health and Long-Term Care including improving access, coordination, integration and sustainability of our healthcare system.  Our Plan builds on our strengths, and identifies the opportunities and challenges that we face.  The Plan identifies our strategic directions and specific priorities that we will implement in order to bolster our organization’s contribution to Ontario’s healthcare system.

Category: Strategic Plan

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

October 21, 2020

21 October, 2020

2019/2020 Quality Improvement Plan Year End Report (2020/2021 Targets)

Description:

In keeping with the amended Performance Agreement, Ornge prepares an annual Quality Improvement Plan (QIP).  The QIP is a framework for monitoring key aspects of Ornge’s service delivery, such as patient experience and care, clinical practice, and operational service delivery.
 
QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement.  The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for health care organizations.  Ornge’s patient and health care partner surveys help to inform the QIP.   
 
QIP indicators change from one year to the next so that the organization’s areas of focus remain current.  Progress is measured on a quarterly basis. 
 
By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery.  Attached are Ornge’s 2019/2020 Year End Report, and 2020/2021 Targets.

Category: Quality Improvement Plan

Annual Report 2019-2020 Cover Page An orange arrow indicating a link

September 30, 2020

30 September, 2020

Annual Report (2019-2020)

Description: We are proud to present our 2019- 2020 Annual Report.

The 2019-2020 The Audited Financial Statements are available online.
 

Category: Annual Report

Annual Report 2018-2019 Cover Page An orange arrow indicating a link

September 29, 2020

29 September, 2020

Annual Report (2018-2019)

Description: We are proud to present our 2018-2019 Annual Report.

The 2018-2019 The Audited Financial Statements are available online.
 

Category: Annual Report

Consolidated Financial Statements An orange arrow indicating a link

September 9, 2020

9 September, 2020

Consolidated Financial Statements (2018 -2019)

Description: Please click download to view the 2018-2019 Consolidated Financial Statements.

Category: Annual Report

Consolidated Financial Statements An orange arrow indicating a link

September 9, 2020

9 September, 2020

Consolidated Financial Statements (2019 -2020)

Description: Please click download to view the 2019-2020 Consolidated Financial Statements.

Category: Annual Report

central Ambulance Communication Centres Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

CACC Survey 2020

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Hospital and Healthcare Partner Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

Hospital and Healthcare Partner Survey 2020

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Land EMS Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

Land EMS Provider Survey 2020

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

Patient Satisfaction Survey 2019

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.6 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

November 27, 2019

27 November, 2019

2019/2020 Quality Improvement Plan Target

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

November 26, 2019

26 November, 2019

2018/2019 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

November 25, 2019

25 November, 2019

2017/2018 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

Hospital and Healthcare Partner Survey An orange arrow indicating a link

May 1, 2019

1 May, 2019

Hospital and Healthcare Partner Survey 2019

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

May 1, 2019

1 May, 2019

CACC Survey 2019

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Land EMS Survey An orange arrow indicating a link

May 1, 2019

1 May, 2019

Land EMS Provider Survey 2019

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

February 1, 2019

1 February, 2019

Patient Satisfaction Survey 2018

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.6 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Annual Report Cover Page An orange arrow indicating a link

October 9, 2018

9 October, 2018

Annual Report 2017-2018

Description: We are proud to present our 2017-18 Annual Report.

The 2017-2018 The Audited Financial Statements are available online.
 

Category: Annual Report

Hospital and Healthcare Partner Survey An orange arrow indicating a link

March 28, 2018

28 March, 2018

Hospital and Healthcare Partner Survey 2018

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

March 28, 2018

28 March, 2018

CACC Survey 2018

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Land EMS Survey An orange arrow indicating a link

March 28, 2018

28 March, 2018

Land EMS Provider Survey 2018

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Annual Report Cover Page An orange arrow indicating a link

September 8, 2017

8 September, 2017

Annual Report 2016-2017

Description: We are proud to present our 2016-17 Annual Report.

The 2016-2017 The Audited Financial Statements are available online.
 

Category: Annual Report

An image of the cover page of the Strategic Plan 2020 publication An orange arrow indicating a link

May 31, 2017

31 May, 2017

Strategic Plan 2020

Description: Ornge’s Strategic Plan 2017-2020 provides a three-year outlook on initiatives that will enhance our patient care and transportation services and our integration with system partners. The Plan supports key goals of Ontario’s Ministry of Health and Long-Term Care including improving access, coordination, integration and sustainability of our healthcare system.  Our Plan builds on our strengths, and identifies the opportunities and challenges that we face.  The Plan identifies our strategic directions and specific priorities that we will implement in order to bolster our organization’s contribution to Ontario’s healthcare system.

Category: Strategic Plan

Land EMS Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

Land EMS Provider Survey 2017

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

CACC Survey 2017

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Hospital and Healthcare Partner Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

Hospital and Healthcare Partner Survey 2017

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

April 1, 2017

1 April, 2017

Patient Satisfaction Survey 2016

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 7,900 patients have been surveyed with an average response rate of  42 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Two Ornge Paramedics talking An orange arrow indicating a link

July 1, 2016

1 July, 2016

Annual Report 2015-2016

Description: We are pround to present our 2015-16 Annual Report.

The 2015-2016 Consolidated Financial Report are also available online.

Past Annual Reports and Consolidated Financial Reports are available upon request.

Category: Annual Report