April 1, 2017
1 April, 2017
Ornge has been actively surveying patients since April 2010. Approximately 7,900 patients have been surveyed with an average response rate of 42 per cent. These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.
We have trended our results and are now incorporating them into our improvement activities.
If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days.
Category: Patient Satisfaction Survey