An image of the cover page of the Strategic Plan 2020 publication An orange arrow indicating a link

May 31, 2017

31 May, 2017

Strategic Plan 2020

Description: Ornge’s Strategic Plan 2017-2020 provides a three-year outlook on initiatives that will enhance our patient care and transportation services and our integration with system partners. The Plan supports key goals of Ontario’s Ministry of Health and Long-Term Care including improving access, coordination, integration and sustainability of our healthcare system.  Our Plan builds on our strengths, and identifies the opportunities and challenges that we face.  The Plan identifies our strategic directions and specific priorities that we will implement in order to bolster our organization’s contribution to Ontario’s healthcare system.

Category: Strategic Plan

Land EMS Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

Land EMS Provider Survey 2017

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

CACC Survey 2017

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Hospital and Healthcare Partner Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

Hospital and Healthcare Partner Survey 2017

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

April 1, 2017

1 April, 2017

Patient Satisfaction Survey

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 7,900 patients have been surveyed with an average response rate of  42 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Two Ornge Paramedics talking An orange arrow indicating a link

July 1, 2016

1 July, 2016

Annual Report 2015-2016

Description: We are pround to present our 2015-16 Annual Report.

The 2015-2016 Consolidated Financial Report is also available online.

Past Annual and Consolidated Financial Reports are available upon request.

Category: Annual Report