Annual Report 2019-2020 Cover Page An orange arrow indicating a link

September 30, 2020

30 September, 2020

Annual Report (2019-2020)

Description: We are proud to present our 2019- 2020 Annual Report.

The 2019-2020 The Audited Financial Statements are available online.
 

Category: Annual Report

Annual Report 2018-2019 Cover Page An orange arrow indicating a link

September 29, 2020

29 September, 2020

Annual Report (2018-2019)

Description: We are proud to present our 2018-2019 Annual Report.

The 2018-2019 The Audited Financial Statements are available online.
 

Category: Annual Report

Consolidated Financial Statements An orange arrow indicating a link

September 9, 2020

9 September, 2020

Consolidated Financial Statements (2018 -2019)

Description: Please click download to view the 2018-2019 Consolidated Financial Statements.

Category: Annual Report

Consolidated Financial Statements An orange arrow indicating a link

September 9, 2020

9 September, 2020

Consolidated Financial Statements (2019 -2020)

Description: Please click download to view the 2019-2020 Consolidated Financial Statements.

Category: Annual Report

central Ambulance Communication Centres Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

CACC Survey 2020

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Hospital and Healthcare Partner Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

Hospital and Healthcare Partner Survey 2020

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Land EMS Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

Land EMS Provider Survey 2020

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

July 3, 2020

3 July, 2020

Patient Satisfaction Survey 2019

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.6 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Ornge Business Plan 2020/21 An orange arrow indicating a link

March 9, 2020

9 March, 2020

Ornge Business Plan 2020/2021

Description: Ornge is committed to providing the public with consistent and accessible business information. Our 2020/2021 Business Plan is provided as part of the Broader Public Sector Business Documents Directive.

More information about accountability requirements for designated Broader Public Sector organazations is available on Ontario.ca's BPSaccountability page.

Category: Other

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

November 25, 2019

25 November, 2019

2017/18 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

November 25, 2019

25 November, 2019

2018/19 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

Image of a award with the words Quality Improvement Plan An orange arrow indicating a link

November 25, 2019

25 November, 2019

2019/20 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

Hospital and Healthcare Partner Survey An orange arrow indicating a link

May 1, 2019

1 May, 2019

Hospital and Healthcare Partner Survey 2019

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

May 1, 2019

1 May, 2019

CACC Survey 2019

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Land EMS Survey An orange arrow indicating a link

May 1, 2019

1 May, 2019

Land EMS Provider Survey 2019

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

February 1, 2019

1 February, 2019

Patient Satisfaction Survey 2018

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.6 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Annual Report Cover Page An orange arrow indicating a link

October 9, 2018

9 October, 2018

Annual Report 2017-2018

Description: We are proud to present our 2017-18 Annual Report.

The 2017-2018 The Audited Financial Statements are available online.
 

Category: Annual Report

Hospital and Healthcare Partner Survey An orange arrow indicating a link

March 28, 2018

28 March, 2018

Hospital and Healthcare Partner Survey 2018

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

March 28, 2018

28 March, 2018

CACC Survey 2018

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Land EMS Survey An orange arrow indicating a link

March 28, 2018

28 March, 2018

Land EMS Provider Survey 2018

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Annual Report Cover Page An orange arrow indicating a link

September 8, 2017

8 September, 2017

Annual Report 2016-2017

Description: We are proud to present our 2016-17 Annual Report.

The 2016-2017 The Audited Financial Statements are available online.
 

Category: Annual Report

An image of the cover page of the Strategic Plan 2020 publication An orange arrow indicating a link

May 31, 2017

31 May, 2017

Strategic Plan 2020

Description: Ornge’s Strategic Plan 2017-2020 provides a three-year outlook on initiatives that will enhance our patient care and transportation services and our integration with system partners. The Plan supports key goals of Ontario’s Ministry of Health and Long-Term Care including improving access, coordination, integration and sustainability of our healthcare system.  Our Plan builds on our strengths, and identifies the opportunities and challenges that we face.  The Plan identifies our strategic directions and specific priorities that we will implement in order to bolster our organization’s contribution to Ontario’s healthcare system.

Category: Strategic Plan

Land EMS Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

Land EMS Provider Survey 2017

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

central Ambulance Communication Centres Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

CACC Survey 2017

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Hospital and Healthcare Partner Survey An orange arrow indicating a link

April 30, 2017

30 April, 2017

Hospital and Healthcare Partner Survey 2017

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

Patient Satisfaction Survey An orange arrow indicating a link

April 1, 2017

1 April, 2017

Patient Satisfaction Survey 2016

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 7,900 patients have been surveyed with an average response rate of  42 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

Two Ornge Paramedics talking An orange arrow indicating a link

July 1, 2016

1 July, 2016

Annual Report 2015-2016

Description: We are pround to present our 2015-16 Annual Report.

The 2015-2016 Consolidated Financial Report are also available online.

Past Annual Reports and Consolidated Financial Reports are available upon request.

Category: Annual Report