We Advocate for You

Ornge's Patient Advocate is available to respond to patient feedback, facilitate the resolutions of complaints or requests, and to advocate for system improvements. 

Do you have any questions or concerns? Please feel free to reach out to your Patient Advocate, Karla Gagnon:

  • Email: kgagnon@ornge.ca
  • Phone: 705-268-5011 (Monday to Friday: 7:30AM – 3:30PM )

Feel free to visit the Patient Advocate page to learn more.

Find Information About Transport

Looking for information about your past or upcoming transport? Please see frequently asked questions below:

Where can my family find information about my transport?

Ornge coordinates patient transportation with both the sending hospital and receiving hospital. Your family can seek information about your transport from your healthcare provider.

Where can my friends or employer find information about the status of my transport?

Friends or employers are encouraged to contact the patient's family directly to receive updates on patient condition or patient transport. Due to patient privacy, we are unable to share patient details without patient consent.

Why is my transport delayed?

Transport plans may change for a variety of reasons such as weather, aircraft availability and ground transport delays.

In addition, similar to an Emergency Department, Ornge must prioritize transports according to urgency.  The Operations Control Centre considers the medical condition of each patient as well as other transport-related needs.  As part of this process, a Transport Medicine Physician assesses each patient’s the urgency and level of care, and patients are triaged on this basis. 

The Operations Control Centre will apprise your care provider of any changes/delays and provide expected timelines.

I forgot/lost an item

During a transport, you may lose or forget an item. If you are looking for something that may have been misplaced, please submit an inquiry or call our Patient Advocate at 705-268-5011 (this line is open from 7:30 a.m. - 3:30 p.m., Monday through Friday).

Related Videos

Nicholas Pike's Story

Patient Story: Nick Pike

When Nicholas was 7 weeks old, Ornge transported him to SickKids in Toronto.

Hunter Page's Story

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At just 2.5 year's old, Hunter developed a fever and was brought to the Thunder Bay Regional Health Centre.

Gordon Holroyd's Story

Patient Story: Gordon Holroyd

In 2008, Gordon Holroyd and his wife were loading their camper when he suddenly collapsed.

Dominic Depratto's Story

Patient Story: Dominic Depratto

In 2018, Dominic Depratto fell at his school and suffered a fractured skull, brain bleeds and concussion.

Lucas Tanswell's Story

Patient Story: Lucas Tanswell

In 2018, Lucas Tanswell arrived to Kingston General Hospital with heart failure and was transported to SickKids.

Anthony Lue's Story

Patient Story: Anthony Lue

In 2009, Anthony Lue was crushed by a scrapyard crane magnet.

Caleb Smith's Story

Patient Story: Caleb Smith

In 2013, Caleb Smith woke up feeling unwell.

Daniel Lewis's Story

Patient Story: Daniel Lewis

Daniel Lewis was violently attacked not far from his home, he is now turning tragedy into triumph.

Tom McEwen's Story

Patient Story: Tom McEwen

In 2015, Tom McEwen was riding his ATV near his home in Parry Sound, when he suffered a traumatic injury.

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