Find Information About My Transport

Ornge coordinates patient transportation with both the sending hospital and receiving hospital. Your family can seek information about your transport from your healthcare provider.

Friends or employers are encouraged to contact the patient's family directly to receive updates on patient condition or patient transport. Due to patient privacy, we are unable to share patient details without patient consent.

Transport plans may change for a variety of reasons such as weather, aircraft availability and ground transport delays.

In addition, similar to an Emergency Department, Ornge must prioritize transports according to urgency.  The Operations Control Centre considers the medical condition of each patient as well as other transport-related needs.  As part of this process, a Transport Medicine Physician assesses each patient’s the urgency and level of care, and patients are triaged on this basis. 

The Operations Control Centre will apprise your care provider of any changes/delays and provide expected timelines.

During a transport, you may lose or forget an item. If you are looking for something that may have been misplaced, please submit an inquiry or call our Patient Advocate at 705-268-5011 (this line is open from 7:30 a.m. - 3:30 p.m., Monday through Friday).