Booking a Transport with Ornge?

If this is a Life or Limb Call, please contact CritiCall: 1-800-668-4357 (HELP).

  • Step 1: Obtain MT Number through the Provincial Transfer Access Centre (PTAC) 
    (Please note: Nursing Stations may skip this step)
  • Step 2: Contact our Operations Control Centre at 1.833.401.5577. Ornge Communications Officers are available 24/7.

Check Status on Transport


Visit the Provincial Transfer Authorization Centre (PTAC) to find out the status of your patient transport.

Once logged in, you can access information about the status of your transport through PTAC.  
Please note: If you are a Nursing Station, please call 1.833.401.5578 (our logistics/planning line for an update).

 

 

How do I check my patients transfer status (Ornge transport)?

Healthcare facilities across Ontario are able to check the status of their Ornge patient transfer using the Patient Transfer Status Board. This dashboard provides healthcare facilities with consistent updates regarding patient transfers after a patient transfer has been booked with Ornge.

The Status Board is accessible through the Provincial Transfer Authorization Centre website and will display when:

  • A patient transfer has been booked with Ornge, but an asset has not yet been assigned;
  • A patient transfer has been scheduled with “estimated” times for departure and arrival at the designated landing site or airport;
  • An assigned asset has arrived at the specified airport/helipad;
  • An assigned asset has been diverted/rescheduled due to unforeseen reasons such as weather, triage or mechanical. 

Visit the PTAC website to login and access the Patient Transfer Status Board

Sign into PTAC and visit Patient Transfer Status Board

How do I check my patients transfer status (non-Ornge transport)?

Healthcare facilities across Ontario are able to check the status of all patient transfers (that have an MT number) using the My Facilities page. This dashboard provides healthcare facilities with consistent updates regarding patient transfers once a patient transfer has been assigned an MT number.

The My Facilities page is accessible through the Provincial Transfer Authorization Centre website and will display inbound/outbound transports for your facility, including when:

  • A patient transfer has been booked with a land transfer services (including private transport services)
  • A patient transfer has been booked with a local Emergency Medical Service
  • A patient transfer that has been booked through Ornge
    • If you would like more information about your Ornge transport, the Patient Transfer Status Board can give you more insight into the status

Visit the PTAC website to login and access the My Facilities page.

Sign into PTAC and visit My Facilities Page

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