Important PTAC Access Updates

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Following our recent system enhancements to the new PTAC platform, the URLs for both the Home and Login pages have been updated. As a result, anyone who previously bookmarked or favourited the old links may experience difficulties accessing the PTAC portal.

To ensure uninterrupted access, we ask all users to take a moment to:

Update your bookmarks and favourites
Please replace any previously saved PTAC links with the new, updated URL: https://www.hospitaltransfers.com/transfer

Updating your saved links will help prevent login issues and ensure you are always directed to the most current version of the PTAC portal.

If you continue to have trouble accessing PTAC after updating your bookmark, please contact ptacsupport@ornge.ca for assistance.

Thank you for your cooperation and for helping ensure a smooth transition to the enhanced PTAC system.

Aircraft Safety and Protocols

At Ornge, we are committed to the safety of patients, crews, emergency first responders and members of the public. This page offers safety information about each of our vehicles.

Do you have any questions? Please feel free to reach out to our Aviation Safety Department:

Email: aviationsafety@ornge.ca

Aircraft Safety and Protocols

Feedback and Inquiries

***Please note, if you have a concern about noise or damage, please click this link to visit our FAQ section***

Ornge actively seeks feedback from first responders and our partners in care to help us continuously improve our service.

If you have had a negative or positive experience, or would like to write to us, please submit your feedback online.  Once received, we will:

  • Send you an acknowledgment.
  • Contact you to clarify details about your concern, explain our complaints process, and provide you with a timeline and contact information.
  • Investigate the concern.  This may include reviewing health and transport records, listening to audio taped conversations, interviewing involved staff.
  • Contact you with the findings to provide you clarification and resolution.

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