Feedback / Complaints

Feedback and Inquiries

***Please note, if you have a concern about noise or damage, please click this link to visit our FAQ section***

Ornge actively seeks feedback from first responders and our partners in care to help us continuously improve our service.

If you have had a negative or positive experience, or would like to write to us, please submit your feedback online.  Once received, we will:

• Send you an acknowledgment.
• Contact you to clarify details about your concern, explain our complaints process, and provide you with a timeline and contact information.
• Investigate the concern.  This may include reviewing health and transport records, listening to audio taped conversations, interviewing involved staff.
• Contact you with the findings to provide you clarification and resolution.

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