Aircraft Safety and Protocols

At Ornge, we are committed to the safety of patients, crews, emergency first responders and members of the public. This page offers safety information about each of our vehicles.

Do you have any questions? Please feel free to reach out to our Aviation Safety Department:


Aircraft Safety and Protocols

Feedback and Inquiries

***Please note, if you have a concern about noise or damage, please click this link to visit our FAQ section***

Ornge actively seeks feedback from first responders and our partners in care to help us continuously improve our service.

If you have had a negative or positive experience, or would like to write to us, please submit your feedback online.  Once received, we will:

  • Send you an acknowledgment.
  • Contact you to clarify details about your concern, explain our complaints process, and provide you with a timeline and contact information.
  • Investigate the concern.  This may include reviewing health and transport records, listening to audio taped conversations, interviewing involved staff.
  • Contact you with the findings to provide you clarification and resolution.

Related Videos

Paramedics entering helicopter

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On scene protocols for First Responders to stay safe around our aircraft.

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AW139 Livery Explained

Ornge's new AW139 helicopter livery change is more than just cosmetic.