We actively seek feedback from patients and their family members, healthcare providers and others. Your feedback will help us continuously improve our service.

If your inquiry is patient transport related, please contact our Patient Advocate or read below to learn more.

Contact Patient Advocate

There may be times when you or your family members need help finding information or voicing a concern. The Patient Advocate, Karla Gagnon, is available to assist patients and families with their healthcare concerns, and facilitate resolutions in a confidential setting.

If you have any questions or concerns about a transport that has already taken place or is scheduled to take place, please feel free to submit an inquiry or contact our Patient Advocate:

Phone: 705-268-5011 (from 7:30 a.m. - 3:30 a.m., Monday through Friday)

For more information, please view the Patient Advocate page.

If you are a family member and have a time sensitive question or concern about the transport of your loved one who is currently in transit by Ornge or our Standing Agreement Carriers, and is outside the hours of the Patient Advocate, please contact the Operations Control Centre by calling 647-428-2005 ext. 4217.

Please note calls received into this line will be recorded.

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