The safety of your community, our patients and our crew is Ornge’s top priority. We take your concerns very seriously and we’re sorry to hear of the alleged damage sustained as a result of air ambulance operations.
In order for us to enter your concern into our damage management program, we will require you to provide us with the following information:
- Date and approximate time of the flight in question
- Location of the incident
- Photos of the alleged damage
- Up to three formal quotes for repair or replacement (if repair is not possible)
Once we receive these pieces of information, we will be in a better position to evaluate the incident and provide you with information relating to next steps.
If you have any questions, concerns, or would like to submit a damage complaint, please contact us: communityrelations@ornge.ca.