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COVID-19: Information Regarding Patient Escorts

March 26, 2020

26 March, 2020



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Ornge is closely monitoring the COVID-19 pandemic recently declared by the World Health Organization (WHO). We are taking all appropriate precautions where needed with the safety of our staff and patients at the forefront. While we work through this extraordinary event, we wanted to assure you as a front end user of Ornge services that we remain a committed partner in providing all communities with safe transportation and access to healthcare which is not available locally. In order to continue providing our patients and communities with safe transportation, we are making some changes to our operation, specifically where it relates to non-essential patient escorts.

Until further notice, patient escorts will be limited to the following:

  1. An adult escort accompanying a paediatric patient (child under 18 years of age);
  2. An escort who is providing clinical care for a patient (medical escort);
  3. An escort who is the care partner of a patient in active labour;
  4. An escort who is the care partner of a patient where end of life is imminent; or
  5. An escort, such as a Police Officer, that is deemed necessary for in-flight safety or maintenance of custody as required.
In addition, all approved escorts will be screened for COVID-19, using the Provincial Transfer Authorization Centre (PTAC) screening questions.

Should an escort fail the screening procedure, they will be advised that they will not be permitted to travel with the Ornge aircraft/vehicle and would not be permitted admittance to the receiving facility. They should be advised to source an alternate escort.

These temporary measures are being implemented to protect the patient, community and all Ornge crew members. They are subject to change depending on the evolving circumstances in responding to COVID-19. We sincerely thank you for your understanding.


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