Booking a Transport with Ornge?

If this is a Life or Limb Call, please contact CritiCall: 1-800-668-4357 (HELP).

  • Step 1: Obtain MT Number through the Provincial Transfer Access Centre (PTAC) 
    (Please note: Nursing Stations may skip this step)
  • Step 2: Contact our Operations Control Centre at 1.833.401.5577. Ornge Communications Officers are available 24/7.

Ornge actively seeks feedback from healthcare partners to help us continuously improve our service.

If you have had a negative or positive experience, or would like to write to us, please submit your feedback online.  Once received, we will:

  • Send you an acknowledgment.
  • Contact you to clarify details about your concern, explain our complaints process, and provide you with a timeline and contact information.
  • Investigate the concern.  This may include reviewing health and transport records, listening to audio taped conversations, interviewing involved staff.
  • Contact you with the findings to provide you clarification and resolution.

Related Videos

Ornge Cancelled Calls - Keep Ornge Coming

Ornge Cancelled Calls 'Keep Us Coming'

Ornge is working to improve timely access for trauma care for injured patients, part of this involves reducing delays related to cancelled calls.

Studying Cancelled Calls to Improve Service

Studying Cancelled Calls to Improve Service

Ornge is currently studying how we can best reduce delays due to cancelled calls.

Measuring Patients Over 110KG

Measuring Patients Over 110KG

By providing accurate and precise measurements, you can do your part to help ensure safe and timely transport for patients.

Getting the Patient Ready For Transport

Getting the Patient Ready For Transport

A Guide for Community Hospitals/Nursing Stations working with ORNGE

PTAC Tutorial

PTAC Tutorial

Learn how to access the Provincial Transfer Authorization Centre (PTAC).