Important PTAC Access Updates

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Following our recent system enhancements to the new PTAC platform, the URLs for both the Home and Login pages have been updated. As a result, anyone who previously bookmarked or favourited the old links may experience difficulties accessing the PTAC portal.

To ensure uninterrupted access, we ask all users to take a moment to:

Update your bookmarks and favourites
Please replace any previously saved PTAC links with the new, updated URL: https://www.hospitaltransfers.com/transfer

Updating your saved links will help prevent login issues and ensure you are always directed to the most current version of the PTAC portal.

If you continue to have trouble accessing PTAC after updating your bookmark, please contact ptacsupport@ornge.ca for assistance.

Thank you for your cooperation and for helping ensure a smooth transition to the enhanced PTAC system.

An Ornge employee talking with a headset on An image of an Ornge employee working in the corporate sector wearing a headset

Ornge Head Office

Address: 5310 Explorer Drive, Mississauga ON, L4W 5H8

Phone: 647.428.2005 or 1.800.251.6543 | Fax: 647.428.2006

Email: info@ornge.ca | Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

Are you a Healthcare Partner trying to book a Patient Transport?  Visit the Healthcare Partners section of our website.

Community Relations

Ornge values our relationships with communities across Ontario. If you have a question or concern, please find contact information below to our Community Relations team. 

By Mail:
Attention: Community Relations
5310 Explorer Drive, Mississauga ON, L4W 5H8

Phone: 647.428.2005 | 1.800.251.6543

Fax: 647.428.2006

Email: info@ornge.ca

Patient Advocate

Ornge's Patient Advocate, Karla Gagnon, is available to assist patients and families with their healthcare concerns, and facilitate resolutions in a confidential setting. 

The Patient Advocate is available from Monday to Friday between 9 a.m. and 5 p.m.

Phone: 705-268-5011

Email: kgagnon@ornge.ca

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