We actively seek feedback from patients and their family members, healthcare providers and others. Your feedback will help us continuously improve our service.

If your inquiry is patient transport related, please contact our Patient Advocate or read below to learn more.

Feedback and Inquiries

Ornge actively seeks feedback from patients, healthcare partners and stakeholder to help us continuously improve our service.

If you have had a negative or positive experience, or would like to write to us, please submit your feedback online.  Once received, we will:

  • Send you an acknowledgment.
  • Contact you to clarify details about your concern, explain our complaints process, and provide you with a timeline and contact information.
  • Investigate the concern.  This may include reviewing health and transport records, listening to audio taped conversations, interviewing involved staff.
  • Contact you with the findings to provide you clarification and resolution.

Related Videos

Related Resources