Ornge actively seeks feedback from patients to help us continuously improve our service.
If you have had a negative or positive experience, or would like to write to us, please submit your feedback online. Once received, we will:
- Send you an acknowledgment.
- Contact you to clarify details about your concern, explain our complaints process, and provide you with a timeline and contact information.
- Investigate the concern. This may include reviewing health and transport records, listening to audio taped conversations, interviewing involved staff.
- Contact you with the findings to provide you clarification and resolution.