Important PTAC Access Updates

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Following our recent system enhancements to the new PTAC platform, the URLs for both the Home and Login pages have been updated. As a result, anyone who previously bookmarked or favourited the old links may experience difficulties accessing the PTAC portal.

To ensure uninterrupted access, we ask all users to take a moment to:

Update your bookmarks and favourites
Please replace any previously saved PTAC links with the new, updated URL: https://www.hospitaltransfers.com/transfer

Updating your saved links will help prevent login issues and ensure you are always directed to the most current version of the PTAC portal.

If you continue to have trouble accessing PTAC after updating your bookmark, please contact ptacsupport@ornge.ca for assistance.

Thank you for your cooperation and for helping ensure a smooth transition to the enhanced PTAC system.

A group of Ornge paramedics bringing a patient on a gurney into an Ornge helicopter at night

Patient Billing FAQ

Billing FAQ 

We've compiled a list of FAQs. If you have any questions that have not been addressed, feel free to reach out to us directly at info@ornge.ca. 

 

Billing FAQ 

Are you interested in learning about your invoice? Please see frequently asked questions below:

I do not live in Ontario and/or I do not have OHIP coverage. Will I be charged for services provided by Ornge?

Air ambulance services for non-Ontario residents are not covered under the Ontario Health Insurance Act.   Patients who reside outside of Ontario or who do not have a valid OHIP card will receive an invoice from Ornge and are responsible for the costs associated with their transport.  (The cost of each transport is based on cost recovery only, with no profit component.)  Note:  Ornge strongly recommends that non-Ontario residents and people not covered by OHIP obtain travel insurance that includes air ambulance coverage.
 
Please visit the Ontario Ministry of Health and Long-Term Care’s website to see additional information about ambulance service billing.

I am a non-Ontario resident I have traveled to Ontario with health travel insurance. How is payment processed?

Upon receipt of payment, Ornge will provide you with a receipt.  If you believe you are eligible, you may investigate reimbursement with your insurance provider.
 
Note: Ornge strongly recommends that non-Ontario residents and people not covered by OHIP obtain travel insurance that includes air ambulance coverage.

Where can I find more information about ambulance service billing in Ontario?

Please visit the Ontario Ministry of Health and Long-Term Care’s website to see additional information about ambulance service billing.
 

I have questions about an invoice from Ornge. What do I do?
 

Please feel free to contact finance-ar@ornge.ca with questions. Please quote the invoice number in your email.