Privacy and Information

General Records 

The Freedom of Information & Protection of Privacy Act (FIPPA) provides a broad right of access to certain of Ornge’s records, including those of the Ornge family of companies. This page discusses how you can access General Records.

For more information, visit the Privacy and Information page. 

Freedom of Information and Protection of Privacy Act

The Freedom of Information & Protection of Privacy Act (FIPPA) provides a broad right of access to certain of Ornge’s records, including those of the Ornge family of companies. FIPPA also requires institutions to keep personal information confidential.


Ornge is committed to transparency with its patients and community. Under FIPPA interested persons may make requests for General Records and/or Personal information.

  • General Records include corporate information and documents relating to administrative, operational functions and financial decisions of Ornge. 
  • Personal Information includes information which may include address, sex, age, education and other recorded information about an individual.

If you cannot find what you are looking for, or have any questions or concerns, please  feel free to contact the Ornge Privacy Officer at

A picture of an Ornge Patient Advocate, Karla Gagnon

General Records Request Process

All Ornge General Records may be requested through FIPPA, and will be provided, subject to applicable legislated exemptions and exclusions. Under FIPPA, you also have the right to request access to, and correction of, your "personal information" held by Ornge. Ornge may also release Personal Information to the Requester to whom the records pertain or another authorized recipient, again subject to the legislated exemptions and exclusions.

How to Make a Formal Request for Records/Information

To make a formal request, please follow these steps:

  1. Complete an Ornge Freedom of Information Request Form

  2. Be as specific as possible to the type of information you are seeking. Failure to be clear may delay the processing of your request or increase the cost of providing the materials. 

  3. An application fee of $5 must accompany all requests made under FIPPA. Please make cheques payable to Ornge. 

  4. Forward the completed Form and the $5 application fee to the Freedom of Information Office at Ornge (address provided below). If you are requesting personal information, or applying to correct personal information please include proof of identification. 

ATTN: Freedom of Information Office
5310 Explorer Drive
Mississauga  ON 
L4W 5H8

Note: If you are unable to fulfill any of the above requirements due to a disability, please contact the Freedom of Information Coordinator at Ornge to arrange for an accommodation. Additional fees may be charged for duplication of records, search time, preparation of records for release and postage charges.


Section 57(1) of FIPPA permits Ornge to charge certain fees when responding to a request. Depending on the scope and size of your request, a fee may be involved, in which case you may be provided with an estimate and additional information so you can make an informed decision about how to proceed.

Fees that may be applicable to you include, but not limited, to the following:



Administration Fee

$5 / request


$0.20 / page


$10 / disk

Manual Search

$7.50 / 15 minutes

Record Preparation

$7.50 / 15 minutes

Computer Programming          

$15 / 15 minutes if we need to develop a program to retrieve information 

If the estimated cost to complete your request is $100 or more, Ornge will require a 50 per cent deposit before performing further work on your request. Ornge may waive all or part of the fees related to the costs of processing your request if it is fair and equitable to do so.

Time Frame

FIPPA requires us to respond to a request within 30 calendar days of receipt. However, in limited circumstances this time period can be extended. We will notify you in writing if an extension is required.

Appeal Process

All decisions made by Ornge, may be appealed to the Ontario Information and Privacy Commissioner ("IPC").

For more information, please visit the IPC's website