General Records Request Process
All Ornge General Records may be requested through FIPPA, and will be provided, subject to applicable legislated exemptions and exclusions. Under FIPPA, you also have the right to request access to, and correction of, your "personal information" held by Ornge. Ornge may also release Personal Information to the Requester to whom the records pertain or another authorized recipient, again subject to the legislated exemptions and exclusions.
How to Make a Formal Request for Records/Information
To make a formal request, please follow these steps:
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Complete an Ornge Freedom of Information Request Form.
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Be as specific as possible to the type of information you are seeking. Failure to be clear may delay the processing of your request or increase the cost of providing the materials.
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An application fee of $5 must accompany all requests made under FIPPA. Please make cheques payable to Ornge.
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Forward the completed Form and the $5 application fee to the Freedom of Information Office at Ornge (address provided below). If you are requesting personal information, or applying to correct personal information please include proof of identification.
ATTN: Freedom of Information Office
Ornge
5310 Explorer Drive
Mississauga ON
L4W 5H8
Note: If you are unable to fulfill any of the above requirements due to a disability, please contact the Freedom of Information Coordinator at Ornge to arrange for an accommodation. Additional fees may be charged for duplication of records, search time, preparation of records for release and postage charges.
Fees
Section 57(1) of FIPPA permits Ornge to charge certain fees when responding to a request. Depending on the scope and size of your request, a fee may be involved, in which case you may be provided with an estimate and additional information so you can make an informed decision about how to proceed.
Fees that may be applicable to you include, but not limited, to the following:
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Fee
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Price
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Administration Fee
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$5 / request
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Photocopying
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$0.20 / page
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Disks/CDs
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$10 / disk
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Manual Search
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$7.50 / 15 minutes
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Record Preparation
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$7.50 / 15 minutes
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Computer Programming
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$15 / 15 minutes if we need to develop a program to retrieve information
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If the estimated cost to complete your request is $100 or more, Ornge will require a 50 per cent deposit before performing further work on your request. Ornge may waive all or part of the fees related to the costs of processing your request if it is fair and equitable to do so.
Time Frame
FIPPA requires us to respond to a request within 30 calendar days of receipt. However, in limited circumstances this time period can be extended. We will notify you in writing if an extension is required.
Appeal Process
All decisions made by Ornge, may be appealed to the Ontario Information and Privacy Commissioner ("IPC").
For more information, please visit the IPC's website www.ipc.on.ca.