Important PTAC Access Updates

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Following our recent system enhancements to the new PTAC platform, the URLs for both the Home and Login pages have been updated. As a result, anyone who previously bookmarked or favourited the old links may experience difficulties accessing the PTAC portal.

To ensure uninterrupted access, we ask all users to take a moment to:

Update your bookmarks and favourites
Please replace any previously saved PTAC links with the new, updated URL: https://www.hospitaltransfers.com/transfer

Updating your saved links will help prevent login issues and ensure you are always directed to the most current version of the PTAC portal.

If you continue to have trouble accessing PTAC after updating your bookmark, please contact ptacsupport@ornge.ca for assistance.

Thank you for your cooperation and for helping ensure a smooth transition to the enhanced PTAC system.

Group of uniformed paramedics standing in front of two ambulances on a gravel area surrounded by trees.

October 22, 2025

22 October, 2025

Niagara EMS x Ornge
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COVID-19 RELATED INFORMATION:


Welcome to our Healthcare Partners Portal. With approximately 20,000 patient-related transports each year, Ornge depends on the collabortive efforts of Healthcare Partners to service the patients of Ontario.

In this section of the website, you will find essential information about our operation, including:

Patients are at the very core of what we do at Ornge and, as our partners in their care, we look forward to working with you. If you have any questions or concerns, we've compiled a list of Healthcare Partner FAQs, as well as a number of Healthcare Partner News items.

In a continuing effort to improve our services, we annually survey our CACC, Land EMS, and Hospital partners, feel free to view the Healthcare Partner Survey Results.

Please Note:  If you have any feedback or concerns about a past or current patient transport feel free to submit a Clinical Inquiry.