Patient Declaration of Values
At Ornge, our number one priority is to provide the highest quality of care for patients.
Patients are surveyed on a quarterly basis to ensure they have every opportunity to ask questions, raise concerns and learn more about the transport process. The survey results are used to identify areas of excellence as well as those requiring improvement.
As a patient being transported by Ornge, it is important to me that:
I am safe from harm in the care of competent, highly skilled staff who provide excellence in my medical care
The urgency of my transport will be prioritized according to need
State-of-the-art technology and equipment supports my care
Staff respond to my anxieties, fears, concerns and questions in my time of need and in an unfamiliar environment
The experience is well organized and seamless
The environment is clean
My family are involved in care and receive timely communication regarding expectations and responsibilities
My comfort needs are met
I receive compassionate, kind and considerate care by professionals who respect my privacy, religious and cultural background
I receive information on the plan and any changes during transport