October 21, 2020
21 October, 2020
In keeping with the amended Performance Agreement, Ornge prepares an annual Quality Improvement Plan (QIP). The QIP is a framework for monitoring key aspects of Ornge’s service delivery, such as patient experience and care, clinical practice, and operational service delivery.
QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement. The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for health care organizations. Ornge’s patient and health care partner surveys help to inform the QIP.
QIP indicators change from one year to the next so that the organization’s areas of focus remain current. Progress is measured on a quarterly basis.
By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery. Attached are Ornge’s 2019/2020 Year End Report, and 2020/2021 Targets.
Category: Quality Improvement Plan